Jetlag Coach

Privacy Policy

Last updated: March 15th, 2026

Jetlag Coach (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you use the Jetlag Coach mobile app and the Jetlag Coach website.

Jetlag Coach helps travelers adjust their circadian rhythm during long-haul trips by generating personalized schedules based on sleep habits, preferences, and travel itineraries.

1. Who We Are

Jetlag Coach provides a mobile application and website designed to help travelers reduce jet lag through personalized circadian schedules.

Company: Jetlag Coach
Contact: privacy@jetlagcoach.com
Address: 788 Hamilton St, Suite 1709, Vancouver, BC V6B 0E9, Canada

If you have any questions about this Privacy Policy or how we process data, please contact us using the email above.

2. Who Can Use Jetlag Coach

Jetlag Coach is intended for adults aged 18 or older.

We do not knowingly collect personal information from children.

If we become aware that data from a minor has been collected, we will delete it promptly.

3. Information We Collect

We collect only the minimum information required to provide the Jetlag Coach service.

Account Information

When creating an account, we may collect:

  • Email address
  • Authentication credentials

Profile Preferences

To generate a jet lag plan, the app may store:

  • Typical bedtime
  • Typical wake-up time
  • Chronotype (morning/evening preference scale)
  • Caffeine preference
  • Melatonin preference
  • Language preference

Trip Information

When planning a trip, you may provide:

  • Flight numbers
  • Travel dates
  • Flight segments or itinerary details

Trip plans are generated locally on the device and cached for offline use.

Device Information

For guest users, we may store a pseudonymous device identifier used to manage the free trial entitlement.

This identifier cannot directly identify you as a person.

Usage Analytics

We collect limited, pseudonymous usage analytics such as:

  • App launches
  • Feature usage
  • Plan generation events
  • Paywall displays

These analytics do not contain personal identifying information.

Error and Crash Reports

Technical logs may be collected if the application crashes or encounters an error.

These logs contain technical debugging information but not personal content.

4. How We Use Your Information

We use the information we collect only to operate and improve Jetlag Coach.

This includes:

  • Generating personalized jet lag schedules
  • Storing your profile preferences
  • Managing account access and entitlements
  • Sending account or service emails
  • Improving product performance and reliability
  • Monitoring app usage to improve features

We do not sell, rent, or trade personal data.

5. Service Providers

We rely on a small number of trusted third-party providers to operate the service.

These providers process data only on our behalf.

Supabase

Used for:

  • Authentication
  • Secure data storage
  • Backend infrastructure

Data hosted in the European Union.

PostHog

Used for product analytics.

Configured in cookieless mode and does not use advertising trackers.

Sentry

Used for application error monitoring and crash diagnostics.

Mailjet

Used for sending transactional and marketing emails such as:

  • Account confirmation
  • Password reset
  • Product updates or newsletters

Mailjet infrastructure is hosted in the European Union.

6. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

Contractual necessity

Processing required to provide the Jetlag Coach service.

Legitimate interests

Improving product reliability, performance, and user experience.

Consent

For optional communications such as newsletters.

Users may withdraw consent at any time.

7. Data Retention

We retain personal data only as long as necessary to provide the service.

Typical retention periods:

  • Account data: retained while the account is active
  • Trip records and logs: up to 24 months for monitoring and service improvement
  • Analytics data: anonymized or aggregated where possible

Users can delete their data at any time.

8. Account and Data Deletion

Users may delete their data directly within the mobile application.

Deleting an account will remove:

  • Account profile
  • Preferences
  • Trip information
  • Associated identifiers

Backup systems may retain limited data temporarily for security and operational purposes.

9. International Data Transfers

Primary infrastructure for Jetlag Coach is hosted within the European Union.

If any data is processed outside the EU by service providers, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Adequate security and privacy protections

10. Security

We implement industry-standard measures to protect data, including:

  • Encrypted HTTPS connections
  • Secure authentication systems
  • Access control for internal systems
  • Minimal data collection practices

No system can guarantee absolute security, but we continuously work to maintain strong protections.

11. Cookies and Website Tracking

The Jetlag Coach website uses privacy-friendly analytics through PostHog.

PostHog is configured in cookieless mode, meaning:

  • No advertising trackers are used
  • No cross-site tracking occurs
  • No cookie banner is required

12. Marketing Communications

If you subscribe to product updates or newsletters:

  • Emails will be delivered via Mailjet
  • You may unsubscribe at any time using the link in the email
  • We will never send marketing emails without an opt-in

13. Your Rights

Depending on your jurisdiction (including the EU, UK, Canada, and certain US states), you may have rights to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict certain processing
  • Receive a copy of your data
  • Withdraw consent

Requests may be sent to:

privacy@jetlagcoach.com

We respond within legally required timelines.

14. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in the service or legal requirements.

If significant changes occur, we will notify users through the app or website.

15. Contact

If you have any questions regarding privacy or data protection, contact:

Jetlag Coach
Email: privacy@jetlagcoach.com
Address: 788 Hamilton St, Suite 1709, Vancouver, BC V6B 0E9, Canada

Users in the European Union may also contact their local data protection authority if they believe their rights have been violated.